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Terms of Service

Effective Date: March 25, 2025

1. Introduction

Welcome to ETERNAL! By using our website and services, you agree to the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you may not use our website or purchase our products.

2. Acceptance of Terms

By accessing or using our website, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, you are prohibited from using our website and services.

3. Product Availability

We make every effort to ensure the availability and accuracy of the products listed on our website. However, availability may change without notice. All prices and descriptions are subject to change at any time.

4. Orders and Payments

  • By placing an order, you confirm that you have the legal right to use the payment method provided.

  • All transactions are subject to approval. We reserve the right to cancel any order at our discretion, including for product availability issues, suspected fraud, or errors in product listings.

  • Payment processing is handled by third-party providers. We do not store your payment information.

5. Shipping and Delivery

  • Orders are processed and produced within 5-7 business days before shipment.

  • Estimated shipping times:

    • Domestic (U.S.): 10-14 business days

    • International: 14-21 business days

  • Total delivery time, including production, is 2-3 weeks depending on location.

  • We are not responsible for shipping delays caused by the carrier, customs processing, or unforeseen circumstances. Tracking information will be provided when available.

6. Account Responsibility

  • If you create an account, you are responsible for maintaining its confidentiality.

  • Notify us immediately at eternalrecordings999@gmail.com if you suspect unauthorized use of your account.

7. Intellectual Property

  • All content on our website, including text, graphics, logos, and images, is the property of ETERNAL and protected by copyright and trademark laws.

  • You may not use, copy, or distribute any of our intellectual property without prior written permission.

8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability is limited to the total value of the products you purchased.

9. Privacy Policy

Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.

10. Changes to Terms of Service

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with the updated effective date.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts located within [Your Jurisdiction].

12. Contact Information

For any questions, contact us at eternalrecordings999@gmail.com.

 

Refund Policy

Effective Date: March 25, 2025

1. General Refund Policy

We want you to be satisfied with your purchase from ETERNAL. If you are not completely happy with your items, you may request a refund or exchange under the conditions below.

2. Eligibility for Refunds

  • Refund requests must be made within 30 days of receiving your order.

  • Items must be unused, unworn, and in their original condition, with all tags attached.

  • The following items are non-refundable:

    • Sale items

    • Gift cards

    • Customized products

3. How to Request a Refund

To request a refund, contact us at eternalrecordings999@gmail.com with:

  • Your order number

  • A brief description of the issue
    We will provide instructions for returning the item.

4. Return Shipping

  • The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.

5. Processing of Refunds

  • Once we receive and inspect the returned item, refunds will be issued within 7-10 business days to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

6. Exchanges

  • If you prefer an exchange, follow the same process as for refunds.

  • We will ship out the replacement item once the returned item has been received.

7. Defective or Incorrect Items

  • If you receive a defective or incorrect item, contact us at eternalrecordings999@gmail.com within 7 days of delivery.

  • We will provide a prepaid shipping label for the return and offer a full refund or exchange.

8. Changes to the Refund Policy

We may update our Refund Policy at any time. Changes will be posted with the updated effective date.

9. Contact Information

For any refund-related questions, email us at eternalrecordings999@gmail.com.

 

Terms and Conditions

Effective Date: March 25, 2025

1. Agreement to Terms

By accessing ETERNAL’s website and services, you agree to comply with these Terms and Conditions. If you do not agree, you should not use our website.

2. User Registration and Account

  • To place an order, you may need to create an account.

  • You must provide accurate, current, and complete information.

  • You are responsible for all activities under your account.

3. Use of Website

  • You may only use our website for lawful purposes.

  • You may not:

    • Use the site in a way that disrupts its functionality.

    • Collect data from the website without permission.

    • Engage in fraudulent activities related to payment methods.

4. Products and Pricing

  • We reserve the right to change product prices, availability, and descriptions at any time.

  • We strive for accuracy but do not guarantee that all product details are error-free.

5. Third-Party Links

  • Our website may contain links to third-party sites. We are not responsible for their content or policies.

6. Termination of Account

We may suspend or terminate your access if you violate these Terms and Conditions.

7. Disclaimer of Warranties

  • Our website and services are provided “as is” without warranties of any kind.

  • We do not guarantee that the website will be error-free or always available.

8. Limitation of Liability

  • Our liability is limited to the total value of the products you purchased.

  • We are not responsible for indirect, incidental, or consequential damages.

9. Indemnification

You agree to indemnify ETERNAL, its officers, employees, and affiliates against any claims arising from your use of our website.

10. Governing Law

These Terms and Conditions are governed by the laws of [Your Jurisdiction].

11. Changes to Terms and Conditions

We may modify these Terms at any time. Updates will be posted with the new effective date.

12. Contact Information

For questions, contact us at eternalrecordings999@gmail.com.

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Privacy Policy

Effective Date: March 25, 2025

1. Introduction

ETERNAL respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website and use our services.

2. Information We Collect

We collect the following types of personal information:

  • Personal Identifiable Information (PII): Name, email address, shipping/billing address, phone number.

  • Payment Information: Processed securely by third-party payment processors.

  • Device & Usage Information: IP address, browser type, pages visited, and device information collected via cookies and analytics tools.

3. How We Use Your Information

We use your data to:

  • Process orders and payments.

  • Provide customer service and support.

  • Improve our website and services.

  • Send marketing emails (you can opt out at any time).

  • Detect fraud or security threats.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Third-party companies that help us process payments, manage orders, or deliver products.

  • Legal Compliance: If required by law, to protect our rights, or to comply with a legal process.

5. Data Security

We implement security measures to protect your data, including encryption and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

  • Access & Correction: You can request access to your personal data and correct inaccuracies.

  • Opt-Out: You may opt out of marketing emails by clicking "unsubscribe" in any email.

  • Delete Data: You can request account deletion by contacting us at eternalrecordings999@gmail.com.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can modify your cookie preferences in your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted with an updated effective date.

10. Contact Information

For privacy-related questions, contact us at eternalrecordings999@gmail.com.

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